Privacy Policy

Effective Date: May 2026

This Privacy Policy describes how Belmont Orthodontics collects, uses, and protects your information, and your rights regarding that information.

Belmont Orthodontics, the practice of Dr. Carolyn Melita, respects your privacy. This policy explains how we handle information provided through our website, appointment requests, text messaging program, and interactions with our office.

Information We Collect

Depending on your interaction with us, we may collect:

• Your name, telephone number, email address, and mailing address.

• Questions, appointment requests, and other information you choose to provide.

• Your text messaging preferences and records of consent.

• Patient information needed for care, such as date of birth, treatment details, and insurance or billing information.

Please provide only the information needed for your request. Avoid sending sensitive medical or financial information through the website chat widget or ordinary text messages.

How We Use Information

We use information to respond to questions, coordinate appointments, provide patient services, administer billing and insurance, and maintain our practice’s records.

For our website text messaging program, we use your contact information and inquiry details to answer new-patient questions, help schedule consultations or appointments, and follow up on related requests.

Information Sharing

We do not sell your personal information.

When appropriate and permitted by law, we may disclose information to healthcare providers involved in your care, insurance or payment processors, and service providers that help operate our practice. Information may also be disclosed when legally required.

The following restrictions apply specifically to mobile information and text messaging consent:

• We do not disclose mobile information to third parties or affiliates for their advertising or promotional use.

• Service providers supporting our communications and customer service may process information only as needed to provide those services.

• SMS opt-in records and consent are excluded from other sharing arrangements. They are not sold, transferred, or shared with third parties for their independent use.

SMS/Text Messaging

Purpose and Consent

When you opt in through our website’s text messaging widget, our appointment request form, or our contact form, Belmont Orthodontics may text you about your inquiry, consultation or appointment scheduling, and related customer-care follow-ups.

This program does not send advertising or promotional texts.

Text messaging is voluntary. Providing a phone number alone does not authorize unrelated text messages. Consent is not required to purchase services or receive care; you may call our office instead.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Frequency and Costs

Message frequency depends on your requests and conversations with our team. Your wireless provider’s message and data charges may apply.

Your Choices

Reply STOP to a text from us to unsubscribe. A final confirmation may be sent before further program messages stop.

Reply HELP for assistance, call (617) 484-3260, or email [email protected].

Additional details are available in our SMS Terms & Conditions.

Information Protection and Retention

We use reasonable safeguards to protect information in our care. No online transmission or storage system can guarantee complete security.

We retain information as needed for the purposes described here and to meet applicable recordkeeping requirements. We may retain consent and opt-out records to document and honor your messaging preferences.

Patient Health Information

Patient health information is subject to applicable healthcare privacy requirements. This website policy is not a HIPAA Notice of Privacy Practices. Contact our office for information about our notice and your rights regarding patient records.

Privacy Questions and Requests

You may contact us to ask about our handling of your information, request corrections, or update your communication preferences. We may need to verify your identity before responding. Requests are subject to applicable law and record-retention obligations.

Policy Updates

We may revise this policy as our practices or requirements change. The current version will be posted here with an updated effective date. Changes to this policy do not, by themselves, constitute consent to new categories of text messages.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, understand how visitors use our pages, and measure the performance of our marketing. These include essential cookies required for the site to function, analytics cookies that help us improve the site, and advertising cookies set by third-party services.

You can control or delete cookies through your browser settings. Most browsers let you refuse cookies or alert you when one is being sent. Disabling cookies may affect how parts of our website function.

We do not use cookies or tracking technologies to collect mobile phone numbers or SMS consent records.

Contact Us

Belmont Orthodontics
Dr. Carolyn Melita
11 Alexander Ave
Belmont, MA 02478

Phone: (617) 484-3260
Email: [email protected]
Website: belmontorthodontics.com